Privacy Policy

 

Privacy Policy

Effective Date: May 12, 2025

At The Zen Flower, your privacy matters. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

When you purchase from our store, we collect personal details such as:

  • Name

  • Address

  • Email address

  • Payment details (via our payment processor)

We also automatically collect your IP address and browser/device information to help us optimize your shopping experience.

If you opt in, we may send you marketing emails about our products and updates.

2. Consent

How do we get your consent?
By providing personal information to complete a transaction—such as placing an order or arranging a return—you consent to our collecting and using it for that purpose.

We may also use your details for marketing, unless you opt out.

How do you withdraw your consent?
You can withdraw consent at any time by contacting us at:
📧 support@thezenflower.com

3. Disclosure of Information

We may disclose your information:

  • If required by law

  • If you violate our Terms of Service

4. Our E-Commerce Platform

Our store is hosted on Shopify, which provides the online e-commerce platform we use to sell our products.

Your data is securely stored via Shopify’s systems, protected by firewalls and encryption.

Payments

If you use a direct payment method, your credit card information is encrypted and stored according to PCI-DSS (Payment Card Industry Data Security Standard). Transaction data is retained only as long as needed to complete the purchase.

For more details, see:

5. Third-Party Services

Some third-party providers (e.g., payment processors) may collect and use your data to perform services on our behalf. Their privacy policies will govern how your data is handled.

If you interact with a third-party provider (e.g., during a U.S.-based transaction), your data may be subject to that jurisdiction’s laws (e.g., the Patriot Act).

Important: Once you leave our site or are redirected elsewhere, this Privacy Policy no longer applies.

6. Security

We use secure practices to protect your information:

  • SSL (Secure Socket Layer) encryption

  • AES-256 encryption for stored payment data

  • Compliance with PCI-DSS standards

While no method is 100% secure, we follow industry best practices to protect your data.

7. Cookies

We use cookies to enhance your shopping experience. You may choose to opt out.

Cookie Description
_session_id Stores session data (referrer, landing page, etc.)
_shopify_visit Tracks number of visits (expires after 30 mins)
_shopify_uniq Counts visits per customer (expires daily)
cart Stores your cart contents (expires in 2 weeks)
_secure_session_id Secure session tracking
storefront_digest Used for password-protected stores

8. Age of Consent

By using our site, you confirm you are at least the age of majority in your jurisdiction, or have given consent for your minor dependents to use the site.

9. Changes to This Policy

We may update this policy at any time. Changes take effect immediately upon posting. If significant changes are made, we will notify you via our website or email.

Contact Us

If you have any questions, or if you’d like to access, correct, or delete any personal information we have about you, please contact:

Privacy Compliance Officer
📧 support@thezenflower.com
The Zen Flower